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5

5

My vehicles are always serviced by Scott and his team. I've always had great service at a fair price. I know something about automotive repair and have never been in a situation where a service or repair has been suggested that wasn't necessary. Something new they are doing is a detailed breakdown of findings, complete with pictures, that you can access online through a text messaging link. Health checks are categorically broken down in 3 states of condition, green - good; yellow - possible issue; or red - immediate attention required. Really gives you peace of mind seeing objective evidence and knowing you aren't being taken for the proverbial ride. Keep up the great work!

Thank you Christopher. We appreciate the feedback and as always, appreciate you trusting Turner Auto Care with your families vehicles when there are countless other repair shops you pass on the way to us from that far off land you live in.

- Turner Auto Care
5

I am so glad I found Turner Auto. As a woman whose skills lie way outside of auto mechanics, I am sensitive to, and turned off by condescension or lack of transparency in dealing with auto service places. Absolutely none of those vibes exist here. It’s a family & locally owned business. I am treated with respect and they have fully gained my trust.

Thank you so much C. T.! We at Turner Auto Care strive to treat everyone the way we would want to be treated. We look forward to meeting all of your repair and maintenance needs for your Mazda 2.

- Turner Auto Care
5

I highly recommend Turner Auto for your vehicle needs. The staff is very friendly and thorough. I’ll definitely be back!

Thanks Leigh! Welcome to the family! We look forward to meeting all of your Chevy Cobalt's repair and maintenance needs.

- Turner Auto Care
5

3

4

They got me in fast but I felt like they tried to up sell me on a few things and then I was charged for work they didn't do and my third brake light got cracked when they took it off and they never said anything to me about it. I called them and he said he would credit me for the parts they said they put on but didn't actually put on. I'm still waiting for that and it's been a couple months. As far as the brake light goes, no luck there, he said it must have already been cracked but in the photos he sent me it doesn't look cracked. Update: They did send me a refund and I appreciate the honesty in his response to my original review. They do use some new technology through a website dedicated to the health of your car that I thought was cool, and also they have automated appointment generation for future oil changes and service which makes things easier. Although my experience wasn't as smooth as I would have wanted I would still say that Turner is a pretty solid place to get your vehicle serviced.

Good afternoon Dave, First I would like to apologize for not doing what I said I would do. You can expect a refund in the mail within 2-3 days. I don't like excuses so I won't offer you any either. All I would say is that I do my best every day to treat people the way I would like to be treated, I do make mistakes, but also try to learn from each one. So, again, I apologize for the less than stellar service you received from us and can only pledge to do better next time. I also encourage my staff to own up to any mistakes they make, or in this instance, things they break. I do believe my mechanic when he said the lens was cracked but another mistake was made not bringing it to my, and in the end, your attention. For this, I apologize. As for the up sells, we do look vehicles over very thoroughly and offer suggestions on where money can be spent on maintenance to try to save money in the long run. So that is part of our culture. In the end I thank you for your time, providing us feedback and getting to the end of my somewhat lengthy response. - Scott Bartlett

- Turner Auto Care
5

5

After eight visits, it’s high time to write a review -- I recommend Turner Auto! While other chains might get the work done, I appreciate supporting a local family business. Scott and team are friendly and knowledgeable. Scott gives me straight-forward service recommendations and easy-to-understand explanations. The waiting area has coffee, wifi, and comfortable chairs. I usually for my car’s service, and I appreciate that I can continue working remotely. The online service listing (with pictures!) is nice, and I’ve also appreciated their flexible scheduling, since my schedule is sometimes hard to work around.

Thanks Jeff! We at Turner Auto Care love helping out our neighbors! Thank you for trusting us with your vehicles. We're confident your Honda Pilot and Subaru Crosstrek will give you many more miles of happy motoring. All of the Recommended Maintenance you do will definitely pay dividends in the long run. "An ounce of prevention is worth a pound of cure!" - Ben Franklin of course.

- Turner Auto Care
5

1411 Empire Blvd Webster, NY 14580 | (585) 288-1060
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