They got me in fast but I felt like they tried to up sell me on a few things and then I was charged for work they didn't do and my third brake light got cracked when they took it off and they never said anything to me about it. I called them and he said he would credit me for the parts they said they put on but didn't actually put on. I'm still waiting for that and it's been a couple months. As far as the brake light goes, no luck there, he said it must have already been cracked but in the photos he sent me it doesn't look cracked. Update: They did send me a refund and I appreciate the honesty in his response to my original review. They do use some new technology through a website dedicated to the health of your car that I thought was cool, and also they have automated appointment generation for future oil changes and service which makes things easier. Although my experience wasn't as smooth as I would have wanted I would still say that Turner is a pretty solid place to get your vehicle serviced.
Good afternoon Dave, First I would like to apologize for not doing what I said I would do. You can expect a refund in the mail within 2-3 days. I don't like excuses so I won't offer you any either. All I would say is that I do my best every day to treat people the way I would like to be treated, I do make mistakes, but also try to learn from each one. So, again, I apologize for the less than stellar service you received from us and can only pledge to do better next time. I also encourage my staff to own up to any mistakes they make, or in this instance, things they break. I do believe my mechanic when he said the lens was cracked but another mistake was made not bringing it to my, and in the end, your attention. For this, I apologize. As for the up sells, we do look vehicles over very thoroughly and offer suggestions on where money can be spent on maintenance to try to save money in the long run. So that is part of our culture. In the end I thank you for your time, providing us feedback and getting to the end of my somewhat lengthy response. - Scott Bartlett
- Turner Auto Care