If you are contemplating using this auto care shop or comparing it to another one to use for your auto care needs, STOP!!!! CHOOSE THIS SHOP!!! WHY??? The first words or thoughts that come to mind are: integrity, honesty, professionalism, customer-service oriented, highly skilled, affordable/budget friendly, responsive, communicative and knowledgeable staff. in my opinion, this was THE best auto repair shop that I have ever patronized. Customer Service Oriented/Responsiveness: My vehicle needed extensive repairs. Dan and staff conducted a comprehensive courtesy inspection that went from bumper to bumper. From day one of repairs, July 18, 2024, to August 1, 2024, when my vehicle left the shop, I received daily updates via phone calls and text messages on the status of my vehicle. Prior to the work being done and throughout the time the vehicle was in the shop, I had so many questions and Dan took the time to answer each one of them, thoroughly. If there were any delays on parts being shipped, I was notified instantly by the staff. Professionalism/Quality of Work/Budget-Friendly: I had needed many repairs done on my vehicle. I was sent a quote that not only detailed the repairs needed but included the pics of the problem area and an explanation as to why the repair was needed and if it was needed to be done immediately or could wait until late. This helped me to determine 1) how to prioritize/authorize the work to be done and 2) do so according to my budget!!! Ultimately, i decided to get all of the work done because pricing was affordable (to me). Each day the vehicle was in the shop, staff would minimally give me a daily update status phone call or text. If there were any issues that caused delays or unforeseen concerns, i would be notified immediately to determine the next course of action. Once after the repairs were done and I received the vehicle, it ran like a new car being driven off the lot! The quality of work on all of the repairs done is unquestionably the best and I could not be any happier. Again, if you are contemplating using this auto care shop, you will not be sorry for choosing them over any others that you might be considering. If I could give them a higher rating, I would!
Jaquanda, you have left us speechless. But we're going to try and articulate our appreciation for the amazing words you wrote about us and also the time you took to write this. We are humbled that we had such a positive impact on you. We do have to give you some kudos right back to you because working with you was such a pleasure. You were fun, funny and receptive to learning which makes our job that much easier. So, thank you for being a stellar customer. Again, many thanks to you for your kind words. We are eternally grateful. Cheers! Scott, Vicki and the Turner Team.
- Turner Auto Care