Hey Jay! It was great to see you and your new Jeep Grand Cherokee! What a beauty! 😍. Thank you for taking the time to share your experience with others. It means the world to us. See you around the neighborhood! Cheers! ~ Scott, Vicki and the Turner crew.

I talked to Dwayne the morning after he picked up his 2013 Infinity with 185k miles on it. I have no doubt his car started acting up on the way home after he picked it up. Murphy's law really stings some times. We did drive his car more than a few times trying to get it to act up. I will say that I was not being as good a listener as I needed to be when he was explaining when it acted up for him. He said the car needed to be driven for an hour before it started acting up. We drove it for 20 min. initially and were able to get the check engine light to come on and we thought the codes we saw and the repairs needed would affect the problem he experienced with his 1 hour drive. We also let it run, getting it up to operating temperature and drove it for a total of an hour to try to get it to act up after the repairs. It did not and we agreed the amount of problems this vehicle has outweighs the cost of proceeding further with any diagnosis. We talked about pricing and the pros and cons every step of the way. He admitted he was angry when he wrote this and I don't blame him one bit. But, I also asked him that the next time he has questions or concerns about repairs, that he give us a chance to address it and make it right before writing a review. In the end, I am glad he left this review up. We don't run and hide from our mistakes. We face them head on. And he did say he would be back to service his new vehicle. At the end of the day, we did refund Dwayne 1/2 of his money spent. We both thought that was a fair outcome. We both discussed what happened like adults and in the end, compromised. Imagine that, right? I will use this experience to be a better business owner, father, husband, son and friend. Thank you Dwayne. We'll see you soon!

John, thank you for the glowing review! We're thrilled to have earned your trust with our transparent service. Your recommendation means the world to us. We look forward to taking care of your future car needs!

Thank you Jason! We appreciate you and the time you took to write a review. And know your Saab will always have a special place in our hearts! 😊 We look forward to seeing you both again for your next service. Cheers!

Hey Peter! Thank you for sharing your experience so others get a taste of what to expect from us. We hope your son's Honda Accord is still behaving and we can't wait to meet the other "members" of the family!

Thank you Mark! It was a pleasure chatting with you and hearing stories about the grandkids! We look forward to helping you with your door locks and mirror for your '21 Infinity. We'll be here when you need us. Cheers!

Hi Bahija! It was so great talking and working with you! Scott says Nadezah is a ray of sunshine! We look forward to hearing from you when you're ready to pick away at that maintenance list for your Equinox. Until then, cheers! ~ Vicki & Scott

Hi Mary! We are so happy you found us and brought your Jeep in for service! We look forward to seeing you both again soon, but not too soon! lol. Cheers! ~ Scott, Vicki and the crew at Turner.

Hi Charles, My name is Scott Bartlett, owner of Turner Auto Care. Would you give me a call at the shop Monday to discuss why you rated us a 1 star please? Your 1 and only visit came December 5, 2024 for a check engine light being on. Thanks! I look forward to talking with you soon!