If you are contemplating using this auto care shop or comparing it to another one to use for your auto care needs, STOP!!!! CHOOSE THIS SHOP!!! WHY??? The first words or thoughts that come to mind are: integrity, honesty, professionalism, customer-service oriented, highly skilled, affordable/budget friendly, responsive, communicative and knowledgeable staff. in my opinion, this was THE best auto repair shop that I have ever patronized. Customer Service Oriented/Responsiveness: My vehicle needed extensive repairs. Dan and staff conducted a comprehensive courtesy inspection that went from bumper to bumper. From day one of repairs, July 18, 2024, to August 1, 2024, when my vehicle left the shop, I received daily updates via phone calls and text messages on the status of my vehicle. Prior to the work being done and throughout the time the vehicle was in the shop, I had so many questions and Dan took the time to answer each one of them, thoroughly. If there were any delays on parts being shipped, I was notified instantly by the staff. Professionalism/Quality of Work/Budget-Friendly: I had needed many repairs done on my vehicle. I was sent a quote that not only detailed the repairs needed but included the pics of the problem area and an explanation as to why the repair was needed and if it was needed to be done immediately or could wait until late. This helped me to determine 1) how to prioritize/authorize the work to be done and 2) do so according to my budget!!! Ultimately, i decided to get all of the work done because pricing was affordable (to me). Each day the vehicle was in the shop, staff would minimally give me a daily update status phone call or text. If there were any issues that caused delays or unforeseen concerns, i would be notified immediately to determine the next course of action. Once after the repairs were done and I received the vehicle, it ran like a new car being driven off the lot! The quality of work on all of the repairs done is unquestionably the best and I could not be any happier. Again, if you are contemplating using this auto care shop, you will not be sorry for choosing them over any others that you might be considering. If I could give them a higher rating, I would!

I had car repairs there and you can trust Turner Auto Repairs to get the job done. They are very honest..

Whole staff is so friendly and considerate, and actually cares about you and your car. They provided a downloadable comprehensive checklist of everything they looked at on my car, including pictures, so I knew what they were talking about and why it needed immediate attention or very soon after attention. Turner Auto Care fixed my NAPA warranty muffler for $0 after I originally had it replaced at a different shop in Buffalo. They also recommended I fix my FL wheel bearing and F brakes asap, but I declined and am now back in the shop already 2 days later. They know what they’re doing! Prices are reasonable, but you’re getting quality + NAPA auto parts with a (free!) 24k mile warranty, and the customer service is beyond worth it. Will be keeping Turner Auto Care as my Webster mechanic!

I had a great experience with Turner Auto Care! Great communication from the shop to the customers. I spoke with both Scott and Dan through text and phone calls to make sure my car was getting everything it needed to get me back on the road promptly and safely. Would 10/10 recommend Turner Auto for any of your vehicles needs, big or small!

Great experience, very worthy of your trust and business!

The workers in this place are very honest and thorough with their work. Essentially, nothing is left unchecked during their 45s and wont hesitate to report anything wrong. I was able to work during the winter break in college with Scott, and the opportunity was great. Now that I am moving away soon, this was the place I took my car to to make sure everything was in good condition before I left. I hope when I come back to NY one day, this place still stands

Excellent work, grate communication, happy customer! 😁

The perfect combination of trustworthy mechanics, a great communication system that provides reminders, easy-to-read quotes with pictures, and the BEST customer service going. Scott and Vicki have created a great local family-owned business with a solid team doing top-notch work. I confidently recommend them to anyone in need of automotive services.

The perfect combination of trustworthy mechanics, a great communication system that provides reminders, easy-to-read quotes with pictures, and the BEST customer service going. Scott and Vicki have created a great local family-owned business with a solid team doing top-notch work. I confidently recommend them to anyone in need of automotive services. Thanks Turner Auto Care!!